At Vivica Beauty customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

Due to hygiene and safety regulations, we only accept returns under the following conditions:

Products must be unused, unopened, and in their original packaging.

Return requests must be made within 7 days of receiving your order.

Items that have been opened, used, damaged by the customer, or have had their safety seal broken cannot be returned unless they are defective or incorrect.

 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or different product from what you ordered, please contact us by email within 48 hours of delivery.

Please include:

Your order number

A description of the issue

Clear photos of the product and packaging

We will review your claim and, if approved, we will provide a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned:

Opened or used cosmetic products

Products with broken hygiene seals

Clearance or final sale items (unless defective)

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

 Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.